Quality banner

This section provides information on quality processes and a quality checklist that can be used to evaluate tools and resources for use in supportive care service delivery. The health and supportive care workforce is always seeking to improve service delivery by developing new resources or adopting/adapting resources already in use in other parts of the country or internationally. Caution needs to be taken when seeking to implement resources/tools which have not been validated for the population they will be used with or when seeking to adapt already validated tools without additional research. Using this checklist in project groups when changing tools and resources the service uses will give a framework to assist in decision-making.


Please follow this link to the framework to find a quality checklist on page 56-57 onwards.


Listed below are key tools which can be used by the sector to ensure that the resources they are seeking to develop or implement meet quality standards. They also support the development process itself by providing guidance on approaches that maximise engagement.


Health Equity Assessment Tool (HEAT)


The Health Equity Assessment Tool (HEAT) aims to promote equity in health in New Zealand. It consists of a set of 10 questions that enable assessment of policy, programme or service interventions for current or future impact on health inequalities.


The questions cover four stages of policy, programme or service development:

1. Understanding health inequalities.

2. Designing interventions to reduce inequalities.

3. Reviewing and refining interventions.

4. Evaluating the impacts and outcomes of interventions.




Whānau Ora Health Impact Assessment


The Whānau Ora Health Impact Assessment (Whānau Ora HIA) is intended for use by sectors that have a role to play in the wider determinants of health. The tool can also be used by communities or groups affected by the other sectors to inform their input into the development of policies. The particular focus of the Whānau Ora HIA is how the policies of these sectors can support Māori health and well-being and reduce inequalities.




Health Service Co-Design Toolkit


This guide will help you work with patients to understand their experiences and make improvements to health care services. It provides a range of flexible tools for working effectively with patients in service improvement work. While the focus is on patients themselves, the tools can be equally applied to other groups such as frontline staff, whānau and carers.




Ensuring Quality Information for Patients (EQIP Tool)


The aim of EQIP is to provide a method of assessing, in a fair and rigorous manner, the quality of consumer health information according to published quality criteria. EQIP can be used by anyone, although it was originally designed for use by information producers and providers in an audit setting. It can also be used by information producers as a quality check tool.




Engaging with consumers: A Guide for District Health Boards


This practical guide was developed by the NZ Health Quality and Safety Commission to help DHBs, and the health and disability services they fund, to engage better with consumers. It covers consumer engagement in the design and delivery of services, as well as the development of policy and governance procedures.




A Framework for Health Literacy


The Ministry of Health developed this framework because it is committed to a health system that enables everyone living in New Zealand to live well and keep well. Building health literacy is an important part of this, and the Framework outlines expectations for the health system, health organisations and the entire health workforce to take action that:

·        supports a ‘culture shift’ so that health literacy is core business at all levels of the health system

·        reduces health literacy demands and recognises that good health literacy practice contributes to improved health outcomes and reduced health costs




NHS Change Model


The NHS Change Model provides a useful organising framework for sustainable change and transformation that delivers real benefits for patients and the public. It has been created to support the NHS to adopt a shared approach to leading change and transformation. The NHS Change Model is not rocket science – it brings together what we know helps make change happen and who needs to be involved.


Last Updated October 2016